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LOCAL 201 RETIREES COLUMN
BY KEVIN D. MAHAR
PRESIDENT LOCAL 201 RETIREES COUNCIL
201 Retirees’s Column
 

 

IUE-CWA Local 201
RETIREES COUNCIL

MEETING NOTICE

Tuesday, April 9, 2013 – 2 PM
(2nd Tuesday every month)

St. Michaels Hall
Elmwood Ave.
Lynn MA

 

 

201 RETIREES COLUMN
BY KEVIN D. MAHAR PRESIDENT
LOCAL 201 RETIREES COUNCIL

CVS CAREMARK SHOULD PAY EVERYONE WHO CALLS THEM
IF THE TIME THEY HAVE TO WAIT FOR AN ANSWER IS UNREASONABLE

     Maureen Kidney is the widow of our old friend Joe Kidney.  You may remember Joe, who was a very active union steward in maintenance in the River Works, and also was a Ward 6 Councilor in Lynn.  Joe was a well respected Lynn guy who really cared about people.  
     Well Maureen was having so much trouble with Silver Script she spent about 3 hours on the phone trying to straighten out her prescriptions, which she desperately needed.  Finally, after the 3 hours that she had spent trying to get her prescriptions, she broke down in frustration and cried and cried and cried.  Maureen then called me and came down to see me out of frustration and a complete sense of hopelessness. 
     Maureen and I worked together on my speaker phone so she could hear exactly what was being said and answer any questions CVS asked her.  Maureen kept a detailed record of all letters from CVS and a record of her Doctor’s letter dated 10/24/2012 which outlined that “CVS recently received a benefit reconsideration request for coverage of PLAVIX 75MG for you.” “After reviewing your prescription drug benefit the request was approved.  Brand Penalty Exception approved for lifetime.”  So we called CVS with the letter of approval and a number of other letters she received such as on January 22, 2013 from CVS Caremark that said “You have a balance due of $185.45” and stated “Your credit card was declined by your financial institution.”  Maureen did not use a credit card and had sent in a check #610 for $185.45 to CVS that was cashed on Jan.31.2013.   We explained this over the speaker phone to no avail. 
     At this point we were speaking to Caroline at CVS .  Caroline said and referred to a letter from CVS also dated January 22, 2013: “This medicine is not covered under your Medicare Part D mail service prescription benefit.” That letter was just plain wrong.  Caroline, although nice enough, said she had to put us through to Medicare. 
     So then we had to wait for Kate from Medicare to come on.  At this point we’d been on the phone for 90 minutes.  Then we insisted to speak with a supervisor so we had to wait for that.  Now we are speaking to supervisor Gilda and tried to explain the problem, at this point 2.6 hours of our time spent on the problem.  Then we were transferred to Doris who sent us to Shanona, where we were put on hold 3 times.  Doris would cut in and kept saying Shanona is still talking to the pharmacist. Now the time spent on this problem is 3 hours and 15 minutes, from 4 pm to 7:15pm. 
     At this point Maureen had left to get home.  I said I would stay on as long as it took.  Then Shanona said she would call me on January 14, 2013 at 2pm, she had gone as far as she could.  Shanona did call at 2:15 the next day and simply said they discovered the prior authorization was not in the file.  All this aggravation and even tears of Maureen could have and should have been avoided

  THE HORROR SHOW OF CVS CAREMARK SERVICE!  IF YOU HAVE A HORROR STORY ABOUT CVS, CALL ME AT 781-367-7822.  Be sure to make records of the name of who you speak to and the time and date.  You can see how important it is Maureen did a terrific job of keeping records.


 

 

 

THE GE ANNUAL MEETING APRIL 24. 2013
NEW ORLEANS LA.

     If you are interested in going, please let me know at 781-367-7822.  We have been going to this Annual Meeting since 1994 and continue to be heard each and every year.   We have made our voices heard by speaking out in front of all the Board of Directors and the shareowners about the problems of retirees.  Since we started this program we have received 3 pension increases and 2 times we have received a 13th monthly pension check.  We even have gotten GE to meet with retirees from all over the country to discuss retiree problems at the highest level.  In fact we met with Jeff Immelt and John Lynch, Senior VP Human Resources, and his team at Fairfield Connecticut.  So if you are interested in going to New Orleans, let me know as soon as possible